I was told by the manager that nothing was found however no report was not given to verify the conclusion. WiFi is free, and this hotel also features an indoor pool and a restaurant. Nor have I been given report to show how often they maintain these rooms or call in specialist to check the room for bugs I was offered 1 days free stay in lieu of 4 days of suffering in sleep ness nights discomfort and vacation ruined. Situated at the junction of the 401 Don Valley Parkway for easy access throughout the area. Traffic in the area is slow. WiFi is free, and this hotel also features an indoor pool and a restaurant. The dinner we had in the restaurant was wonderful, the outdoor pool was lovely but a bit too warm, and the margaritas were the BEST I have tasted. I was advised to pay for an updated room due to renovations but couldn't understand what I was paying extra for. Staff was very helpful and friendly. The nightmare occurred the next morning when my children woke up with several blood drops on their sheets and I discovered two bed bugs...I am saddened to report that our stay at this hotel was terrible. The guest rooms are decorated with a lounge chair and a desk chair similar to all hotels, and had we been informed we would have gladly delivered additional seating for your visiting guest. I can only imagine how nice the renovated rooms are. Modern Hotel: Toronto Don Valley Hotel & Suites - See 1,095 traveller reviews, 343 photos, and cheap deals for Toronto Don Valley Hotel & Suites at Tripadvisor. We got a great jaunt rate of $120 which included parking and zoo tickets (2). There was free Wi-Fi. Guests praise the central location. Best regards, Kevin Porter, General Manager, was very upset when asked to pay $12 a night to park my car and @10 a night for bar fridge room was to be upgraded but lacked any character had only 1 chair for 3 of us would not stay here again room was average and needed furniture, Dear Guest, Thank you for taking the time to share your experience as it is through guest interaction and feedback that we as a company are able to meet guest needs. Guests praise the central location. My "superior"room looked like any other 3* hotel. We used the outdoor pool which was heated but too deep for my kids so they had to stay on the pool steps and play. Housekeeping cleaned my room around 8:30 a.m. and failed to close the door tightly and my room went unlocked until I returned that evening at around 6:00 p.m. Luckily there were no intruders, but this was not a good experience. The room was just ok. Best regards, Kevin Porter, General Manager. After this nightmare we learned upon researching that Bed bugs can live anywhere in a hotel room. I immediately called the front desk and about 30 min later 2 managers came up to see and took pics and took down our contact info. I am saddened to report that our stay at this hotel was terrible. We were not impressed.Overall, our stay this year was very disappointing. Which I did 2x and it kept ringing, finally my call was answered but they were busy and could not take my booking so I had to leave my name and number. It is just a short drive or cab away. Each room comes with a coffee maker, iron, ironing board and cable TV. I am sorry you found the price of parking to be an inconvenience, but this is simply a reality in Toronto and it has been in place at this hotel since 2004. Diners can look forward to meals composed of zesty caesar salads, hearty cuts of steaks, and tasty fish and chips. The rooms we had were not clean, there was mold in the bathroom, hallway lights were out and broken, and the floor in the restaurant was missing planks. The next day hotel management emailed me and said they would investigate this situation and keep us informed and offered us a free night stay. DV Bistro stocks its bar with an array of beer, wine, and other beverages that are easy to pair with anything on the menu. The kids were excited to swim in the indoor pool they had seen online in the pics. I trust we will have an opportunity to be of service to you in the future and to show you the hotel you so vividly remember from previous visits. Didn't use the pool. Over all we were very please with our stay and enjoyed our room. Please see our partners for more details. Noor Cultural Centre is situated 240 metres northwest of Toronto Don Valley Hotel & Suites. Toronto Don Valley Hotel & Suites: Bugs in bed! We have stayed at this hotel over the Christmas holidays every year for the last 7 years, primarily because it is affordably priced and located close to family. Just a 15-minute drive from the city centre, Toronto Don Valley Hotel and Suites boasts an outdoor pool with a sun terrace and an indoor pool with a glass ceiling. Toronto Don Valley Hotel and Suites is rated "Good" by our guests. We take the health and safety of our customers VERY seriously, so I am sorry that our exhaustive research did not meet your expectations, but I do stand confident that we followed exceptional protocol and worked diligently with both Rentokil and the Department of Health to ensure all parties were confident in the findings. 15 km ito mula sa CN Tower at 33 km mula sa Toronto Pearson International Airport. I then spoke to the hotel manager and was told that they were going to call a specialist to check for bed bugs. The hotel can accommodate any group as small as 7 or big as 700. Enjoy free WiFi, an indoor pool, and a restaurant. A hotel that dates back as far as 1963, the Toronto Don Valley Inn and Suites is one of the modern hotels to check out located near the Ontario Science Center and the Toronto Botanical Gardens. We purchased the Toronto Zoo Package off jaunt for two days/nights worth of stays and passes to the zoo for $120+tax. In future, kindly reach out and we would be happy to assist. In both cases the reports came back that these rooms had no signs there had ever been bed bugs. When you close your door its important that you ensure that you pull it closed. - See 1,095 traveller reviews, 343 candid photos, and great deals for Toronto Don Valley Hotel & Suites at Tripadvisor. WE quickly packed and left for the zoo but really our trip was ruined. The kids were excited to swim in the indoor pool they had seen online in the pics. Both Traditional and Deluxe Rooms offer ample space, scenic views of Toronto, and a variety of amenities including complimentary Wi-Fi. The new rooms have beautiful furniture, nice balconies and huge bathrooms. My boyfriend has service experience and felt it was all handled well. So we had to call again, however on the final call our reservations were made no problem.I did email the hotel a few times before our arrival just to confirm details and ask questions and had no problem getting quick & courteous replies.All in all a very nice hotel, in a rather quiet location. Toronto Don Valley Hotel & Suites: BED BUGS - See 1,097 traveller reviews, 343 candid photos, and great deals for Toronto Don Valley Hotel & Suites at Tripadvisor. There is a Tim Hortons within walking distance and then so much more with in a 2-5 minute car ride. Note that you must ask and pay ($10) for a mini-fridge (cost saving/green initiative). **Another note I had read a few reviews saying there was nothing around this hotel which is actually not totally true. Talk to friends and relatives: Their recommendations will be impartial and they can provide first-hand information about the customer service and ambience of the hotel. Stay at this 3.5-star family-friendly hotel in Toronto. Aga Khan Museum is minutes away. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Actually, that's not quite accurate ~ there was one woman at the front desk (I think her name was Joanne), and one woman in the restaurant who were super courteous, kind and helpful. Front desk should have mentioned this, it was very disappointing. The did let us have a late check-out at 2:00 but the key card stopped working so we had to go back downstairs to sort that out. However, in 2015 we did not run this promotion as it unfortunately was not profitable for the hotel and only Groupon was the recipient of any profits. I am saddened to report that our stay at this hotel was terrible. The lobby area is a little confusing as some have stated in regards to there being stairs everywhere and seperate entrances with ramps to the elevators for those with luggage carts or wheel chairs... but nothing too crazy that you cant figure it out. Which I did 2x and it kept ringing, finally my call was answered but they were busy and could not take my booking so I had to leave my name and number. Fitted with a granite counter top, the bathroom includes a hairdryer. We would return to this hotel. Nick, I trust we will have the opportunity to be of service to you and your family in the future. Upon arrival at home all of our luggage had to be treated carefully and we had to make sure nothing came into the house until it was properly cleaned. As for the reports it was your request that these be sent to the Department of Health and that you would deal with them directly and this was carried out. We noticed some bugs, I think fruit flies for sure ( which there isn't much the hotel can do about as it is usually the last guests leftovers). Aga Khan Museum is minutes away. The structural pest management control Ontario has also been active and below mentioned are some statistics that have been published by them in relation to Toronto keeping in view the weather conditions and air humidity: Food in the restaurant was good. Upon arrival the front desk staff was great and everything seemed in order. As long as you cross over the DVP there is a ton of places from shopping, groceries, restaurants and coffee. I don't how many others have been effectedMore, Dear Nick, I am sorry to hear that we have not yet appeased your claim, but I do feel as a company we have gone above and beyond. Looks newly remodeled, however I feel as though what a lot of hotels do not consider when remodeling is new flooring. What is the pet fee at the Toronto Don Valley Hotel and Suites? Toronto Don Valley Hotel & Suites (ex Crowne Plaza) is a 3 star hotel and is located less than 5 miles from Downtown Toronto, Canada. Taxes and fees that are shown are estimates only. The décor was quite sparse and dated with little furniture. My children had bites all over their bodies. If you are staying longer than 3 days, the pet fee will renew on the fourth day and then every three days. The doors also are very old. BED BUGS: Toronto Don Valley Hotel & Suites - See 1,095 traveller reviews, 343 photos, and cheap deals for Toronto Don Valley Hotel & Suites at Tripadvisor. Toronto Don Valley Hotel & Suites - Toronto Don Valley Hotel & Suites features a cash machine, a private parking and a news stand, and lies 10 minutes' drive from Queen Street. Best regards, Kevin Porter, General Manager. Definitely ask for an upgraded room, but the hotel has done a lot of renovations and the new rooms are just beautiful. In addition, the signal on our TV came in and out intermittently and would often freeze. Which I did 2x and it kept ringing, finally my call was answered but they were busy and could not take my booking so I had to leave my name and number. - See 1,095 traveller reviews, 343 candid photos, and great deals for Toronto Don Valley Hotel & Suites at Tripadvisor. You can update a property until you are blue in the face but if the carpet smells the hotel is going to have an odor, thus my point. We have stayed in this hotel many years but the in 2013 my son was bitten by Bed Bugs and they compensated with free stay. The food smelled delicious, we just chose to go somewhere alittle more kid friendly as we were with our 2 year old. I have stayed at this hotel three times now and I absolutely love it. Situated at the junction of the 401 Don Valley Parkway for easy access throughout the area. Then at your request the Department of Health was engaged and reviewed all evidence and concluded that you did not receive bed bug at this hotel. We bought the Jaunt Zoo package and were so excited to be able to take the kids to the zoo, however, our family trip quickly turned into a nightmare. With that being said there is nothing wrong with the regular non-renovated rooms. Upon arrival the front desk staff was great and everything seemed in order. Toronto Don Valley Hotel & Suites: BED BUGS - See 1,097 traveler reviews, 343 candid photos, and great deals for Toronto Don Valley Hotel & Suites at Tripadvisor. I have emailed them back 2x in the past 30 days with no return email. They immediately assigned us a new room and assisted us in the move to the new room.The rooms were spotless and up-to-date.The pools were heated and well maintained.I would recommend this hotel to anyone travelling to Toronto. 100% smoke free property. Don Valley Hotel Suites Toronto Ontario is a 3-star accommodation located in the suburban region in the northeastern region of Toronto. Prices are the average nightly price provided by our partners and may not include all taxes and fees. However, we learned once our swim suits were on and we went downstairs that the pool was closed for the week for maintenance. We complained the front desk manager and pictures were taken.. She had redness in her neck and all her back with great discomfort. To reserve, call us at 1-877-474-6835. We bought the Jaunt Zoo package and were so excited to be able to take the kids to the zoo, however, our family trip quickly turned into a nightmare. We used the outdoor pool which was heated but too deep for my kids so they had to stay on the pool steps and play. We felt the attitude of hotel staff was that they didn't really care if we stayed there or not. Some of our guest prefer the traditional darker furniture, so many rooms are decorated with this style, while some prefer the lighter walnut coloured furniture and we also have several of these rooms as well. View deals for Toronto Don Valley Hotel and Suites, including fully refundable rates with free cancellation. Your stay includes free Wi-Fi, cable and parking, a dining discount and access to the rest of the hotel’s amenities once they are able to re-open. I did see the older rooms which are outdated but not too bad, I just wouldn't stay in them. This is the version of our website addressed to speakers of English in Canada. Toronto Don Valley Hotel and Suites offers 354 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. What is the pet fee at the Toronto Don Valley Hotel and Suites? I then spoke to the hotel manager and was told that they were going to call a specialist to check for bed bugs. This package however does not include the newly renovated rooms - which isnt clearly explained when you purchase the package. I would have given three stars but went up to four because of good service. The meals upstairs were fine (nothing great), but when we were told to eat our breakfast downstairs (apparently where the included breakfasts are served), we arrived to see not much food left, dirty tables, and no help to be found. The bathroom was tiny but very clean, with shampoos & such and working hair dryer. The indoor and outdoor pool looked very nice though we did not use them this trip. I should have know better when I tried to call and book a room and a US call centre answered the phone and said they did not know anything about a Jaunt pkg and to call the hotel using a different number. There was a small single serve coffee maker in the room along with the coffee, powdered creamer and such. About 2 hrs later they called back and I booked our stay. Dear Guest, Thank you for taking the rime to share your recent experience, but I believe you may have been here during our renovation program in June 2015, where there were several projects on the go including the replacement of lighting fixtures and guest room refurbishments. The Toronto Don Valley Hotel and Suites accepts small pets and charges a fee of C$ 25 (about $19) plus tax per pet, for a stay of up to 3 days. Guests praise the central location. The Noor Cultural Centre is an Islamic cultural centre located in the Don Mills neighbourhood in Toronto, Ontario, Canada, on the east side of the Don Valley Parkway just north of Eglinton Avenue. Lift up each headboard an lay it on the bed. Modernly decorated rooms offer free WiFi. **I do have one minor complaint and that is to do with actually booking the hotel**We could not get through to the hotel for a few days, then when we finally did we were asked to leave our number and someone would call us back to make our reservation and then they never called back. One of our top picks in Toronto. Near the indoor pool is a hottub and work out area with full change rooms. deal and discounts with lowest price on Hotel Booking. I must say that when I complained, the service manager was wonderful and very receptive to our needs and did everything in his power to make it right. I am saddened to report that our stay at this hotel was terrible. You could pay another CDN$30 to upgrade to the renovated part of the hotel, which would basically make it more expensive than the regular 3-night stay price of CDN$115 per night listed on the hotel website. Oui, Toronto Don Valley Hotel and Suites propose l'annulation sans frais pour certains tarifs de chambres– parce que la flexibilité, c'est important. This is the version of our website addressed to speakers of English in Canada. WiFi is free, and this hotel also features an indoor pool and a restaurant. Toronto Don Valley Hotel & Suites Situated in North York, the Toronto Don Valley Hotel & Suites is a 3-star property that has resort-style amenities. Toronto Don Valley Hotel & Suites: Bugs in bed! Discover genuine guest reviews for Toronto Don Valley Hotel and Suites, in North York neighborhood, along with the … But everything else got an A- rating from me! We always stay in the newer "renovated" rooms rather than in the older part of the hotel and have been very satisfied with our experience. Toronto Don Valley Hotel and Suites - Best Price (Room Rates) Guarantee Book online INR 569 OFF! DV Bistro is nestled inside the Toronto Don Valley Hotel & Suites, where chefs dish out healthy and elegant lunches and dinners. I MIGHT try the hotel again to see if things improved. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, Kevin P, General Manager at Toronto Don Valley Hotel & Suites, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Although it is a bit out of the way, it certainly is an "Urban Oasis" and I would recommend staying at the Don Valley if you would like to stay in Toronto but not be directly downtown. They are still very clean with nice bedding. Our family of 2 adults and 2 kids stayed for 1 night in August. View deals for Toronto Don Valley Hotel and Suites, including fully refundable rates with free cancellation. – Review of Toronto Don Valley Hotel & Suites … Posted by: Mr Bed Bug in Toronto Bed Bugs on April 13th, 2019 First, wasn't impressed by the check in, the young lady was very cold, no smile, and seemed over all irritated. Our urban resort will wow you and your guests with our stylish, affordable venues. Nor have I been given report to show how often they maintain these rooms or call in specialist to check the room for bugs I was offered 1 days free stay in lieu of 4 days of suffering in sleep ness nights discomfort and vacation ruined. I am happy to hear you were able to take advantage of a Groupon promotion that ran in December of 2014 as it was a heavily discounted promotion that included breakfast and parking. Aga Khan Museum is minutes away. They said once we left they would inspect the room carefully. The outward appearance of this property is cute. Carefully inspect the hole where the headboard … Toronto Don Valley Hotel & Suites (ex Crowne Plaza) is a 3 star hotel and is located less than 5 miles from Downtown Toronto, Canada. This year, we asked whether we could be given a break on the parking fee (the parking lot was pretty empty) we were told there was nothing that they could do.Even though we paid to stay in the newly renovated portion of the hotel, our room with two double beds did not look anything like the photos on the hotel website. Just a 15-minute drive from the city centre, Toronto Don Valley Hotel and Suites boasts an outdoor pool with a sun terrace and an indoor pool with a glass ceiling. Toronto Don Valley Hotel & Suites - Featuring a sun deck, a golf course and air conditioning, Toronto Don Valley Hotel & Suites is 10 minutes' drive from Distillery Historic District. One king bed and stunning green space vistas however does not include all taxes and.... 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